At BAGMAN, we take pride in delivering premium quality leather wallets and accessories. Every product is carefully crafted and quality-checked before dispatch. However, if you are not fully satisfied with your purchase, we are here to help.
Please read our Refund and Returns Policy carefully.
๐ Returns Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- You have received a different product than what you ordered
- The issue is reported within 48 hours of delivery
To be eligible for a return:
- The product must be unused and in original condition
- All tags, packaging, and accessories must be intact
- Original invoice must be provided
โ ๏ธ Returns are not accepted for:
- Change of mind or personal preference
- Minor color or texture variations (natural leather has unique marks and shades)
- Products damaged due to misuse or mishandling after delivery
๐ฉ How to Request a Return
To initiate a return, please contact us within 48 hours of receiving the product:
- ๐ง Email: support@bagman.in
- ๐ฑ WhatsApp/Phone: 9088394123
Please share:
- Order ID
- Clear images or video of the issue
- Brief description of the problem
Our team will review your request and respond within 24โ48 working hours.
๐ Return Pickup Process
If your return is approved:
- We will arrange a reverse pickup (where serviceable)
- If reverse pickup is not available in your area, you may be asked to self-ship the product to our address (shipping cost will be reimbursed if approved)
Products must be securely packed to avoid damage during transit.
๐ฐ Refund Policy
Once the returned product is received and inspected:
- Refund will be initiated within 5โ7 working days
- Refund will be credited to the original payment method
- For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI
Please note:
- Shipping charges (if any) are non-refundable unless the return is due to our error
๐ Replacement Policy
We offer replacement instead of refund where stock is available in cases of:
- Damaged product
- Manufacturing defect
- Wrong item delivered
Replacement will be shipped within 3โ5 working days after return approval.
If replacement is not possible, a full refund will be issued.
โ Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
To cancel an order, contact us immediately after placing it.
๐ฆ Unboxing Video Requirement (Strongly Recommended)
We highly recommend customers to record an unboxing video while opening the package.
This helps us process claims faster in case of:
- Damaged items
- Missing products
- Wrong delivery
Claims without proof may take longer or may not be approved.
๐งพ Product Nature Disclaimer
BAGMAN products are made from genuine natural leather.
Slight variations in:
- Color
- Texture
- Grain
are natural characteristics of leather and are not considered defects.
๐ Contact Us
For any questions regarding refunds or returns, feel free to reach out:
BAGMAN Customer Support
๐ง Email: support@bagman.in
๐ฑ Phone/WhatsApp: 9088394123
๐ Support Hours: Monday to Saturday, 10 AM โ 6 PM
This policy is subject to change without prior notice.
Last updated: 01/16/2026